We are SilverDoor Limited, trading as Central London Apartments, whose registered office is
3 Dukes Gate, Chiswick, London, W4 5DX ("us", "we", "our") is the UK's largest
independent serviced apartment agent and we provide reservation and payment services to
enable our clients ("you") to reserve serviced apartments worldwide ("Reservations")
which are provided by our various apartment providers (our "Apartment Providers").
You agree that your Reservation will be strictly subject to these terms and conditions
and that in relation to your Reservation and use of the apartment you agree to be strictly
bound by these Terms and by any general policies, rules, terms or conditions of the
Apartment Provider (the "Apartment Provider's General Policies"). If you're
making the Reservation on somebody else's behalf and/or any other third party will be
making use of the serviced apartments you, in addition, will procure their compliance at all
times with such Terms and the Apartment Provider's General Policies as if they were
referred to as you under these Terms. In the event of such a party breaching any of these
Terms or the Apartment Provider's General Policies such a breach will for the purpose
of these Terms be considered a breach by you. If we don't supply the Apartment
Provider's General Policies then it's your responsibility to establish with the
Apartment Provider the basis on which they make the serviced apartment available and whether
any Apartment Provider General Policies apply.
Booking process and contract formation
You can make an enquiry about reserving a serviced apartment (a "Reservation Enquiry")
through our site
("Site"), by phone or by email and we'll endeavour to respond with some
suitable suggestions that meet your requirements or if we're unable to offer such
suitable suggestions we'll inform you accordingly. Please note that all serviced
apartment suggestions that we provide in response to your Reservation Enquiry are subject to
Once we've received your instructions to make a Reservation, we'll endeavour to
make that Reservation. Your instructions to make a Reservation will be deemed an offer by
you which will only be deemed accepted once the Apartment Provider has accepted your
If your Reservation is accepted we will send you the "Apartment Reservation
Confirmation" which will amongst other things confirm the dates of your stay, the
charges to be paid by you ("Apartment Charges"), the relevant payment terms,
check-in and check-out times, cancellation terms and property contact details. In the event
that we've not been able to make your Reservation, we'll also notify you and if
possible, suggest suitable alternative serviced apartments.
Our role and responsibilities
As a serviced apartment booking agent we provide information and details on our Site in
relation to serviced apartments. If you inform us of a serviced apartment in relation to
which you'd like to make a Reservation, we will, as detailed in clause 2 above,
endeavour to make the Reservation on your behalf with the Apartment Provider.
Once we've received payment of the Apartment Charges from you in respect of a
Reservation you've made, we'll process these payments, and arrange for the
appropriate payment to be made to the relevant Apartment Provider.
Information and assistance
To process your Reservation we will during the booking process require certain assistance
and information from you, such as your contact details, the number of guests staying, their
names and contact details, etc. You agree that you'll promptly provide us with all
such assistance and information that we may require during the booking process and in
relation to the information that it will be accurate, complete and up-to-date. Furthermore
you agree to notify us immediately if there are any changes to such information.
Money and deposits
The Apartment Charges for the serviced apartment will be as confirmed in the Apartment
Reservation Confirmation or as otherwise agreed between the parties. United Kingdom
Reservations: the Apartment Charges are given exclusive of VAT which you will pay in
addition to the Apartment Charges at the current rate from time to time. All other countries
Reservations: local taxes (including value added tax or any other applicable tax in the
country the apartment is located) are normally included in the rates that we've
offered. Please refer to our quotation for full information.
You will pay us the Apartment Charges in full and by the due date as agreed during the
booking process and all payments will be made in pounds sterling unless otherwise agreed
with Central London Apartments.
The Apartment Provider may as a condition of the Reservation require a security deposit to
cover any additional charges incurred, and to cover any damage or loss caused to the
serviced apartments. This may be requested by the Apartment Provider (or by us on their
behalf) at any time before or on arrival and you agree to provide this security deposit if
required and on the terms requested by the Apartment Provider or by us.
All reservations made with Central London Apartments will incur a non-refundable £3.50
booking fee at the time of booking.
Change and cancellation
Once your Reservation has been accepted by our Apartment Provider, your right to make a
change to your Reservation or to make a cancellation will be subject to the Apartment
Provider's General Policies and where possible we'll provide details of such
cancellation rights or the right to make a change in your Reservation during the booking
process and within the Apartment Reservation Confirmation.
If you'd like to make a cancellation or make any change to your Reservation, please
contact us by emailing us at [email protected] or alternatively you can
phone us on +44 (0)20 8090 8070. Cancellations and amendments must be made in
writing Monday - Friday: 09:00 - 18:00 (UK). Any cancellations made out of these times
or during a public holiday, will be actioned the next working day. A staff member will
confirm back to you once the changes have been made with the relevant property.
We can't commit to being able to make any changes or to cancel your Reservation which
is binding upon you, however we'll assist you in trying to achieve your desired
Please note that you are not permitted to allow pets (or any other animals) into the
serviced apartments without our prior written approval. If you wish to bring your pet with
you to the serviced apartment, please contact us at [email protected] or
alternatively you can phone us on +44 (0)20 8090 8070.
Please note that if we, or the Apartment Provider, has agreed to you having a pet in the
serviced apartment, you will be required to comply with any additional rules made available
by the Apartment Provider in relation to the same. Furthermore, a security deposit is likely
to be required which will be refundable at the end of your stay, provided the serviced
apartment has been left in a satisfactory condition. Please also note that an additional
cleaning fee is likely to be required on departure and details of this will be provided to
you in advance.
Certain consumer regulations often require that when purchasing certain things online,
consumers have a right to cancel the contract within 7 days of entering into it. Such a
right does not exist in relation to contracts for the provision of accommodation and
therefore you won't be able to cancel any Reservation which has been accepted by the
Apartment Provider under these consumer regulations.
You agree that all use of our Site will be strictly subject to and in accordance with our Website
Terms and Conditions
The currency conversion services on our Site should be used as a guide and are for
indicative purposes only. All currency rates on our Site are updated daily and supplied by
XE.com and are provided for convenience only. We therefore do not provide any representation
or warranty as to the accuracy of the conversions and by its nature the information is
subject to the volatility of financial markets and general economic conditions and are as a
consequence subject to change and uncertainty and is at your own risk. We invoice all
Reservations in GBP (UK Pounds Sterling) using American Express International or UK Forex
Payment Rates, applicable at the point of invoicing.
We act as a booking agent for and on behalf of our Apartment Providers and once we've
received a request for a Reservation we'll endeavour to complete the Reservation with
the Apartment Provider on your behalf. We don't own any of the serviced apartments
featured on our Site; they are owned by the Apartment Providers or third parties who licence
the Apartment Providers to book the serviced apartments on their behalf. As such, by making
a Reservation you agree that our only responsibility is as set out in clause 9.5 below and
that we're not responsible for and will not be liable to you, or to any third party,
in relation to the serviced apartment, your use of the serviced apartment or for any acts or
omissions of the Apartment Provider. Any such matters must be taken up with the Apartment
Provider who is responsible directly to you for such matters and our only obligation to you
in relation to this will be to provide you with the assistance set out in clause 9.2 below.
In the unlikely event that you do have an issue in respect of the Reservations, the serviced
apartment, your use of it or any acts or omissions of the Apartment Provider please contact
us immediately and we'll provide you with reasonable assistance with addressing and
remedying the issue. Alternatively, if we've provided you with the contact details of
the Apartment Provider during the booking process or within our Apartment Reservation
Confirmation then you may contact the Apartment Provider directly.
Much of the information and materials provided by us in relation to
the serviced apartments has been provided by our Apartment Providers.
Whilst we do carefully select our Apartment Providers and take
precautions to ensure that the information concerning the serviced
apartment is accurate, complete and up to date, we can't and
don't make any warranties or representations of any kind in
relation to any such material and/or information provided by the
Apartment Provider as we're merely providing it as an agent for
the Apartment Provider. However, to the extent that there's an
issue in relation to information provided by the Apartment Providers
we'll assist you in finding a suitable solution in relation to
such an issue. To the extent that we become aware of any errors in
information we'll make the necessary changes required.
We will endeavour to pass on to you any information we receive from the Apartment Provider
relating to its health and safety policies, but because we do not own or manage the
apartments, we cannot and do not provide any warranty or representation in respect of health
and safety related matters concerning the apartments (including the Apartment Provider's
health and safety policies) or the condition of the apartments. If you have any queries
regarding the Apartment Provider's health and safety policies or you become aware of
any health and safety issues during your stay, please contact the Apartment Provider or, if
you would prefer, us in the first instance.
Subject to clause 9.9, the only liability we may have to you in relation to a Reservation or
a serviced apartment will be: a) to the extent that we make any errors or provide inaccurate
information concerning the serviced apartments as set out in the Apartment Reservation
Confirmation, provided the error or inaccuracy was entirely our mistake and not the mistake
of the Apartment Provider; or b) to the extent that we make any error in relation to the
Reservation itself (for example, reserving the wrong number of nights) again provided such
error was our mistake and not the mistake of the Apartment Provider.
Any liability we do have to you will in any event be limited to the Apartment Charges that
you pay to us in relation to the Reservation (or Reservations) to which such liability
In the unlikely event that a serviced apartment becomes unavailable on the dates that you
have made the Reservation for, our liability to you will be limited to suggesting suitable,
equivalent, alternative accommodation.
We will not be liable to you for any indirect or consequential loss.
Nothing in these Terms seeks to limit or exclude our liability for death or personal injury
which is caused by our negligence or for any other matter which we are not permitted by law
to limit or exclude.
Where relevant we will have no contractual liability whatsoever to any person on whose
behalf you have reserved the serviced apartment for and it's your responsibility to
explain the basis on which the Reservation has been made.
All warranties, expressed or implied whether by statute, common law or otherwise are
excluded to the fullest extent permitted by law.
You agree to compensate us against all and any loss, damages and costs sustained by us
arising out of any breach by you (or any person or people on whose behalf you make a
Reservation for or who otherwise use the serviced apartment) of any of these Terms or the
Apartment Provider's General Policies.
In the event that you fail to pay any sums when they fall due under these Terms or you (or
any person or people on whose behalf you make a Reservation for or who otherwise use the
serviced apartment) otherwise breach any of these Terms or the Apartment Provider's
General Policies we will be entitled to terminate our agreement with you and/or your
Reservation immediately and following such termination you will (and you will procure that
any person or people on whose behalf you make a Reservation for or who otherwise use the
serviced apartment will) vacate the serviced apartment immediately.
We will not be in breach of our obligations under these Terms nor liable for delay in
performing, or failure to perform, any of our obligations under these Terms if such delay or
failure results from events, circumstances or causes beyond our reasonable control.
Neither these Terms nor any rights or obligations under these Terms may be assigned or
licensed by you.
These Terms supersede all prior agreements, arrangements and undertakings between us and you
and constitute the entire agreement between us in relation to the subject matter of these
Terms. You confirm that you haven't entered into agreement with us on the basis of any
representation that is not expressly incorporated into these Terms.
If any provision of these Terms is prohibited by law or judged by a court to be unlawful,
void or unenforceable, the provision will, to the extent required, be severed from these
Terms and rendered ineffective as far as possible without modifying the remaining provisions
of these Terms, and will not in any way affect any other circumstances or the validity or
enforcement of these Terms.
Rights of third parties
The Contracts (Rights of Third Parties) Act 1999 will not apply to these Terms and no party
other than we or you may enforce any provision under such Terms.
Applicable law and jurisdiction
These Terms will be governed by the laws of England and Wales and the English courts will
have exclusive jurisdiction in relation to any dispute with respect to the subject matter or
construction of these Terms.
You can contact us by emailing us at [email protected] or alternatively you
can phone us on +44 (0)20 8090 8070 and speak to one of our experienced staff who
with any questions you may have. Our helpdesk is open Monday - Friday: 09:00 - 18:00 (UK) except for
public holidays, during which time our offices will be closed.