When you make a reservation through citybaseapartments.com, the rates that you see on your search results at the time you make the booking are the rates that we apply and confirm to you. If there are any unforeseen changes or problems with your reservation, we will automatically contact you first for your approval/instructions, before arranging a reservation for you.
If you make an instant online booking, you will be taken to a confirmation screen with a summary of your booking, including your booking reference number. Shortly after making your booking, you will receive a full confirmation email which will also include the apartment's payment terms, cancellation policy and check-in procedure.
If you make an "On Request" booking online, your request will be processed as quickly as possible.
In the event that the apartment of your choice is fully booked at the time of submitting your reservation request (complete with card details), citybaseapartments.com will endeavour to offer you an alternative apartment of similar price, quality and location. We will not, of course, proceed with an alternative reservation without your prior approval.
Shortly after you submit the secure online booking request form you will be notified by email of your reservation confirmation. The email will include full booking details: your booking reference and the apartment's cancellation policy, address and telephone number, so you'll have all the information you need.
Your email confirmation will usually be with you the same day if you booked between 9:00 and 16:00 GMT, Monday to Friday. If you have booked outside of these times, your email notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 16:00 GMT on Friday. We will always try to get the confirmation to you as soon as possible.
If for any reason you are unable to access the email address you gave us in the booking request form, please email us using an alternative email address as soon as possible, stating your details, at email@example.com. Alternatively, telephone our offices on +44 (0)20 8090 8070 and ask for reservations.
If you are unsure about anything, please take a look at the frequently asked questions.
If you require URGENT confirmation of your booking, please feel free to contact us by any of the following methods:
citybaseapartments.com operates as a NO-FEE service and your card details are used only by the apartments, in the process of booking the apartment(s) at your instruction.
Your payment card details will be securely held for the purpose of processing the booking until the day of check-in. On the day of check-in, the credit card details are removed from our systems.
Each apartment has its own terms and conditions relating to how you pay for your booking; these may also vary depending upon the pricing structure you choose. You can see these details on your search results by clicking on the rate name, on your booking form and on your confirmation email. Please note that your bank may charge you for an international transfer of money when the payment is taken.
Please note that cities outside of the UK may be subject to local taxes payable upon arrival at the accommodation.
Each apartment has its own cancellation policy, which may vary depending on the pricing structure you choose. You can see the cancellation policy which will apply to your stay from the search results by clicking on the apartment name, at the top of your booking form by clicking "view" under Terms & Conditions, or on your confirmation email.
To cancel a reservation, please contact us as soon as possible by telephone or email, quoting your booking reference number (from your confirmation email). We will then make the cancellation with the apartments.
If you need to cancel a booking urgently, and it is outside our office hours, then we advise you to inform the apartment directly using the contact details you'll find on the confirmation email.
If you fail to arrive at the apartment on your intended date of arrival without prior cancellation within the specified period, the apartment is entitled to charge your card. The amount of this cancellation charge depends upon the terms and conditions of the particular apartment. You will find this information on your search results, booking form and on your confirmation email.
Should an accommodation provider have to alter or cancel a booking, provided that we are informed of it, we will do our utmost to inform you where is reasonably possible; at times it may not be possible to contact you before your departure. In the event of the accommodation provider cancelling your booking, we have no liability to you with regards to making a refund or offering any compensation. The accommodation provider will be responsible for finding appropriate alternative accommodation of a similar standard and shall cover all additional costs incurred as a result of finding and transporting to such accommodation.