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Privacy Policy

Central London Apartments takes the privacy of its customers' data very seriously and is committed to protecting your personal information. Please read the following privacy statement to understand how we will treat your personal data when you use our website.

When do you collect data?

We only use your personal data to respond to your enquiry or to complete your apartment booking.

We can collect data from you from three sources:

  1. When you make an apartment booking using our website.
  2. When you become a subscriber to our mailing list.
  3. When you speak to a member of our customer service team.

What information do you collect

When you book an apartment via our website, we need to collect information about you in order to process the booking and provide you with the service you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. All such information is held on secure servers.

Central London Apartments may also collect information provided by you when giving us feedback. This information is used to continually improve our services and product offering. Analytical site tracking software is also used to better understand the trends and patterns of our customers. This non-personal information helps us to develop the website design and layout so to meet the growing needs of our visitors.

What do you do with my personal

To complete your booking, we must pass on your details to the reservations department of the particular apartments you have selected.

Do you sell my information to third

We guarantee that we will not sell, rent, trade or otherwise provide your personal information to third parties for mailing or marketing purposes except for the purpose of soliciting your feedback on our service to you via our trusted reviews partner; Trustpilot.co.uk (see Reviews section on this page for more details).

How does the website remember my

Our website will remember your details if you book via the secure booking form and you tick the 'remember my details' tickbox. The advantage of this is that it will save you time the next time you use our booking form, because next time you enter the page you will find that most of the form is pre-filled with your details, such as your name, address and email address (but not your credit/debit card details, that data is never stored in a cookie).

Cookies

When browsing our website a cookie is stored in the temporary memory of your computer. All cookies used are of benefit to our customers browsing and website experience. Under no circumstances will we permanently save cookies.

Functionality Description of Cookie Cookie Used
Google Cookies We use several Google Cookies to allow us to analyse our website to provide the best service to our customers. These cookies include the tracking of visitor numbers, page views, and traffic sources. We also use Website Optimiser Cookies which allow us to test certain page variations of the website to see what performs the best. No personal information is stored using the Google Cookies. All Google Cookies
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Website Feedback Window From time to time we like to hear what our customers think of our website and offer the option to give feedback. If this cookie is set and the feedback form has already been displayed, it won't show up again so it doesn't disrupt the customers browsing experience. no_feedback
Apartment search These cookies remember the different search information the visitor entered when searching for an apartment. The site remembers what they searched for and pre-fills the search form on all the pages throughout the website. This includes the following data; check in time (used for cached pages), check out time (for cached pages), destination (cached pages, only set after a search), number of people in last search. CheckIn
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Currency When choosing a currency to convert rates to on the website, this cookie remembers a user's currency selection to update the rates where applicable. Currency
Twitter Users This cookie remembers a user's Twitter ID for the Tweet button throughout the website. pid

For more information on cookies and instructions on disabling them please visit http://www.aboutcookies.org/