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Terms and Conditions
It is an implied term that, by using the central-london-apartments.com website, you agree to accept
our terms and conditions stated below.
All rates are inclusive of VAT as applicable and service.
When you make a reservation through central-london-apartments.com, the rates that you see on the website (and the booking request form) at the time you make the booking are the rates that we apply and confirm to you. If there are any unforeseen changes or problems with your reservation, we will automatically contact you first for your approval/instructions, before arranging a reservation for you.
In the event that the apartment of your choice is fully booked at the time of submitting your reservation request (complete with credit card details), central-london-apartments.com will endeavour to offer you an alternative apartment of similar price, quality and location. We will not, of course, proceed with an alternative reservation without your prior approval. However, if you state a specific alternative apartment on the booking request form, we will make that reservation for you automatically should your first choice of apartment be unavailable for your chosen dates.
After you submit the secure online booking request form, you will soon be notified by email of your reservation confirmation, including full booking details: your booking reference, a street map showing the apartment's location, the apartment's cancellation policy, address and telephone number, so you'll have all the information you need.
Your e-mail confirmation will usually be with you the same day if you booked between 9am and 4.30pm UK time, Monday to Friday. If you have booked outside of these times, your e-mail notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 5pm UK time on Friday. We will always try to get the confirmation to you as soon as possible.
If for any reason you are unable to access the e-mail address you gave us in the secure booking request form, please e-mail us using an alternative e-mail account as soon as possible, stating your details, at priority1@central-london-apartments.com. Alternatively, telephone our offices on +44 (0) 845 644 2714 and ask for reservations.
If you are unsure about anything, please take a look at the frequently asked questions.
If you require URGENT confirmation of your booking, please feel free to contact us by any of the following methods:
Tel (UK): +44 (0) 845 644 2714
Fax (UK): +44 (0) 845 644 2715
Tel (International): +44 (0) 845 644 2714
Fax (International): +44 (0) 845 644 2715
Email: info@central-london-apartments.com
Each apartment has its own terms and conditions relating to how you pay for your booking. You can see these details on every apartment's web page, towards the bottom of the descriptive text.
To cancel a reservation, please contact us as soon as possible by telephone or email, quoting your booking reference number (also contained within our email). We will then make the cancellation with the apartments. If any cancellation charges apply, we will liaise with the apartments on your behalf to try to reduce them to a minimum, and will contact you to confirm what (if anything) will be charged to your credit card.
If you need to cancel a booking urgently, and it is outside our office hours, then we advise you to inform the apartment directly using the contact details you'll find on the confirmation email.
If you fail to arrive at the apartment on your intended date of arrival without prior cancellation within the specified period, the apartment is entitled to charge your credit card. The amount of this cancellation charge depends upon the terms and conditions of the particular apartment. You can find this information on every apartment's web page under the heading 'Cancellation Policy'.
central-london-apartments.com also reserves the right to change information published on the site at any time, including rates, descriptions and photographs.
central-london-apartments.com makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
These terms do not affect consumer statutory rights.
central-london-apartments.com reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
Our price match promise guarantees that if you find a lower rate on another website within 24 hours of booking with us, for the exact same apartment, central-london-apartments.com will match the rate or arrange a refund for the difference.
The price match promise applies to all apartments bearing the logo you can see on this page. In addition, as we are committed to passing on the best possible savings to our valued customers, if you find a lower rate for an apartment that does not bear the logo we will gladly do our best to match the quoted rate.
Please contact us to verify lower rates found on other websites by calling +44 (0) 845 644 2714 or e-mail to pricematch@central-london-apartments.com
BOOKINGS
All rates are per apartment (NOT per person)All rates are inclusive of VAT as applicable and service.
When you make a reservation through central-london-apartments.com, the rates that you see on the website (and the booking request form) at the time you make the booking are the rates that we apply and confirm to you. If there are any unforeseen changes or problems with your reservation, we will automatically contact you first for your approval/instructions, before arranging a reservation for you.
In the event that the apartment of your choice is fully booked at the time of submitting your reservation request (complete with credit card details), central-london-apartments.com will endeavour to offer you an alternative apartment of similar price, quality and location. We will not, of course, proceed with an alternative reservation without your prior approval. However, if you state a specific alternative apartment on the booking request form, we will make that reservation for you automatically should your first choice of apartment be unavailable for your chosen dates.
After you submit the secure online booking request form, you will soon be notified by email of your reservation confirmation, including full booking details: your booking reference, a street map showing the apartment's location, the apartment's cancellation policy, address and telephone number, so you'll have all the information you need.
Your e-mail confirmation will usually be with you the same day if you booked between 9am and 4.30pm UK time, Monday to Friday. If you have booked outside of these times, your e-mail notification will arrive the following morning, or on the following Monday if you booked during the weekend or after 5pm UK time on Friday. We will always try to get the confirmation to you as soon as possible.
If for any reason you are unable to access the e-mail address you gave us in the secure booking request form, please e-mail us using an alternative e-mail account as soon as possible, stating your details, at priority1@central-london-apartments.com. Alternatively, telephone our offices on +44 (0) 845 644 2714 and ask for reservations.
If you are unsure about anything, please take a look at the frequently asked questions.
If you require URGENT confirmation of your booking, please feel free to contact us by any of the following methods:
Tel (UK): +44 (0) 845 644 2714
Fax (UK): +44 (0) 845 644 2715
Tel (International): +44 (0) 845 644 2714
Fax (International): +44 (0) 845 644 2715
Email: info@central-london-apartments.com
PAYMENT
central-london-apartments.com is a NO FEE service and credit card details are used by the apartments only, in the process of booking the apartment(s) as per your instructions.Each apartment has its own terms and conditions relating to how you pay for your booking. You can see these details on every apartment's web page, towards the bottom of the descriptive text.
CANCELLATIONS
Each apartment has its own cancellation policy, which you can read on that apartment's web page, towards the bottom of the descriptive text.To cancel a reservation, please contact us as soon as possible by telephone or email, quoting your booking reference number (also contained within our email). We will then make the cancellation with the apartments. If any cancellation charges apply, we will liaise with the apartments on your behalf to try to reduce them to a minimum, and will contact you to confirm what (if anything) will be charged to your credit card.
If you need to cancel a booking urgently, and it is outside our office hours, then we advise you to inform the apartment directly using the contact details you'll find on the confirmation email.
If you fail to arrive at the apartment on your intended date of arrival without prior cancellation within the specified period, the apartment is entitled to charge your credit card. The amount of this cancellation charge depends upon the terms and conditions of the particular apartment. You can find this information on every apartment's web page under the heading 'Cancellation Policy'.
LIMITATION OF LIABILITY
central-london-apartments.com excludes all warranties, express or implied relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. central-london-apartments.com shall not be liable for any loss or damage suffered as the result of the use of this website.OUR WEBSITE
All apartment information and descriptions are supplied by the apartments featured. Whilst central-london-apartments.com does its utmost to maintain accuracy and to check details wherever possible, central-london-apartments.com cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence in relation to information on or accessible from this website.central-london-apartments.com also reserves the right to change information published on the site at any time, including rates, descriptions and photographs.
central-london-apartments.com makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
These terms do not affect consumer statutory rights.
central-london-apartments.com reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties using the website to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
PRICE MATCH PROMISE
We pride ourselves on our excellent service and competitive prices. Our valued customers can be confident that the apartments featured on our website won't be beaten on price anywhere else.Our price match promise guarantees that if you find a lower rate on another website within 24 hours of booking with us, for the exact same apartment, central-london-apartments.com will match the rate or arrange a refund for the difference.
The price match promise applies to all apartments bearing the logo you can see on this page. In addition, as we are committed to passing on the best possible savings to our valued customers, if you find a lower rate for an apartment that does not bear the logo we will gladly do our best to match the quoted rate.
Please contact us to verify lower rates found on other websites by calling +44 (0) 845 644 2714 or e-mail to pricematch@central-london-apartments.com
PRICE MATCH PROMISE TERMS AND CONDITIONS
- The guarantee applies only to apartments bearing the price promise logo.
- Price match requests must be submitted to us within 24 hours of confirming your booking. Please note we are unable to process claims for bookings made within 7 days of your arrival date.
- Citybase apartments only price match to other UK web sites.
- The price match rate must be publicly available on the comparison website and must not require us to call, email or submit any communication with that website. Please e-mail the URL (address) of the webpage showing the lower price to pricematch@citybaseapartments.com including your name and our booking ref.
- The guarantee applies only to internet sites that have the exact apartment supplier and identical apartment type matching the same payment and cancellation rules and must be immediately available for the same dates where the service is priced accurately.
- Price matches must be for the total cost and include any handling charges, booking fees, credit card fees and the like. Citybase Apartments do not match the price of any quotes which have included promotional vouchers or money off discounts.
- Any adjustments which require a refund will be issued back by the same method used to pay for the apartment.
- Citybase apartments reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.
- If we are unable to match the competitor price and you consequently decide to cancel your booking with us, we will honor that request without penalty.