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Customer Rating: Average Customer Rating Of 7.6 7.6 / 10
(out of 87 reviews)

Point West Apartments by Crownlawn


Address: 116 Cromwell Road, Kensington, SW7 4XF

Nearest Underground: Gloucester Road

Rates From: £141.00 per night

With a conveniently central location these South Kensington apartments are an excellent choice for any traveller. Situated just a short walk from the Museum Quarter and the Earls Court and Olympia exhibition centres the Point West Apartments are perfectly placed in one of the most desirable areas of London.

These inviting London apartments are set in an attractive residential complex and offers guests modern city living at its best. Bright, spacious and incredibly comfortable, these serviced South Kensington apartments are a welcome alternative to a hotel. 

Call us on +44 (0)845 6442714 Email Enquiry

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General Facilities
  • Car Parking On-site +
  • Concierge
  • Internet Access
  • Laundry Service +
  • Lifts
  • Linen Change
  • Maid Service/Housekeeping
  • Secure Entry System
  • Security

Apartment Facilities
  • Air Conditioning +
  • Baby Cots on Request +
  • Bath With Shower
  • Bathroom Products
  • Dining Table and Chairs
  • Dishwasher
  • Double Glazing
  • DVD Player
  • Electric Fans on Request
  • Full Kitchen
  • Hairdryer
  • High Chairs on Request +
  • In-room Safe
  • Internet Access
  • Ironing Facilities
  • Microwave
  • Oven
  • Refrigerator
  • Telephone
  • TV
  • Washing Machine
  • Wooden Flooring
  • Work Desks +

Business Facilities
  • Direct Line Telephone +
  • Internet Access

Apartment Types
Sleeps: 2     Bathrooms: 1
Deluxe Studio Apartment
Ideal for one or two people, this apartment has a combined living and sleeping area with a concealed double wall bed. There is also a full kitchen.
Sleeps: 2 (+1)     Bathrooms: 1
Deluxe One Bedroom Apartment
This one bedroom apartment comes equipped with a double bed, full kitchen and bathroom. Some have access to a balcony and must be requested at the time of booking but is not guaranteed. One additional bed can also be added to accommodate a third person.
Sleeps: 4 (+1)     Bathrooms: 1
Deluxe Two Bedroom Apartment
This two bedroom apartment comes equipped with a double bed in both bedrooms, full kitchen and either one or two bathrooms. An additional foldaway bed can also be added to the apartment if required.

Please note: Some of the Deluxe Two Bedroom Apartments are Duplex style.
Locality and Attractions
Locality and Attractions Situated in the desirable South Kensington area the Point West Apartments are ideally placed whether you are staying on business or visiting on a short break. The famous Museum Quarter, home to the Natural History, Science and Victoria & Albert museums, is just a short distance away and Hyde Park, Kensington Palace and Kensington Gardens are close by. The Earls Court and Olympia exhibition centres are within easy walking distance and nearby transport links offer access to the rest of London.
Travel Information
Travel Information Just a short walk away is Gloucester Road tube station which offers services on the Circle, District and Piccadilly lines.
Additional Information

Check in is from 14:00:00 and check out is before 10:00:00
Payment Terms & Conditions
The payment terms and cancellation policy for your booking will vary depending on the apartment and pricing structure you choose. You can view the applicable terms by clicking the link in the column "Rate Type" which appears in the search results box further up this page. There is also a link on the next page (the booking form).
Cards Accepted
  • American Express American Express (4.5% surcharge)
  • Maestro Maestro
  • Mastercard Mastercard (2.99% surcharge)
  • Visa Visa (2.99% surcharge)
  • Visa Debit Visa Debit
Average Customer Rating
7.6 / 10
Based on 87 reviews

Overall Customer Rating for Point West Apartments by Crownlawn

Range of facilities: Average Range of facilities Rating Of 7.7 7.7
Location: Average Location Rating Of 8.4 8.4
Customer service: Average Customer service Rating Of 7.3 7.3
Cleanliness & comfort: Average Cleanliness & comfort Rating Of 7.3 7.3
Value for money: Average Value for money Rating Of 7.6 7.6

Latest 20 Reviews

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 10th April 2014 Would Recommend?:
We are delighted with the apartment. We have everything that we need in it and are comfortable.
Will certainly come back again and recommend to others.

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 9 9
Customer service: Customer service Rating Of 5 5
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 22nd November 2013 Would Recommend?:
The apartment we had at crown was quite nice and a good size with two bathrooms two bedrooms and a full kitchen with laundry facilities. Upon arrival, we had to wait quite a while for someone to show up to let us in, as the front desk is for permanent residents only, not us tourists. The additional rollaway bed we paid for ended up being an inflatatble mattress on the lounge room floor, which we had to inflate and makeup ourselves - but I guess that's not so bad. Our biggest complaint was the noise!! The proximaty to the railway station is fantastic, but what we didn't realise was that the trainline was not underground, but above ground right next to this hotel, and is on both sides of the apartments, so there is no getting away from it. Previous reviews mentioned the noise, but you know how people like to exaggerate, so I brushed it aside. But it really was quite loud in our apartment. It was pretty warm when we were there at the start of July, and with no airconditioning, we were unable to open the windows for relief because of the noise. Again, a great apartment in a great location, but just be prepared for the trains!

Overall Score: Overall Rating Of 8.2 8.2/10
Range of facilities: Range of facilities Rating Of 9 9
Location: Location Rating Of 8 8
Customer service: Customer service Rating Of 9 9
Cleanliness & comfort: Cleanliness & comfort Rating Of 8 8
Value for money: Value for money Rating Of 7 7
Reviewed On: 28th October 2013 Would Recommend?:
Hot water supply was a little variable blowing hot and cold. Kitchen very high standard, bathroom a little less so with some rusty/black discolouration of tile grouting.

Overall very good and would go back.

Overall Score: Overall Rating Of 8.4 8.4/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 9 9
Customer service: Customer service Rating Of 9 9
Cleanliness & comfort: Cleanliness & comfort Rating Of 9 9
Value for money: Value for money Rating Of 8 8
Reviewed On: 7th August 2013 Would Recommend?:
we found the facility clean, convenient and easy to work with. The location is great, Phillip from housekeeping was a wonderful host who allowed us to leave our bags and then got us checked in an hour earlier than scheduled.

The unit was clean, and as advertised. The rooms were in excellent shape, sized according to our expectations. We had clean rooms, towels, bedding and a working internet connection.

The negative reviews in other spots contain two items, the train noise and the front desk at Point West apartments. One the train noise is real, but we never found it a problem from the 5th floor. The front desk staff were as helpful as could be, save for one person, keep in mind you are not their customer.

Phillip from the housekeeping staff was more than helpful, a wonderful host who went out of his way to help us.

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 31st July 2013 Would Recommend?:
No comments were left

Overall Score: Overall Rating Of 5.0 5.0/10
Range of facilities: Range of facilities Rating Of 4 4
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 5 5
Cleanliness & comfort: Cleanliness & comfort Rating Of 5 5
Value for money: Value for money Rating Of 4 4
Reviewed On: 29th July 2013 Would Recommend?:
The hallways had a very musty smell, we had to change lifts (and walk across an enitr floor) to access our apartment.
There was no cooling in the apartment, and no curtains on windows, so sun streams in, effectively boiling anyone inside.
The first portable a/c unit provided did not work, and the second had little effect.
The apartment was clean (apart from the dishwasher being full on our arrival), but the state of the facilities left a bit to be desired.

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 29th July 2013 Would Recommend?:
The location is great. The building entrance is a bit difficult to locate if you are driving. Curtains in flat needs to be cleaned,few glass cups cracked,at least more than one toilet roll in each bathroom. Overall the experience was lovely.

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 5th July 2013 Would Recommend?:
Excellent Location - excellent facilities - excellent views

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 8 8
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 6 6
Value for money: Value for money Rating Of 7 7
Reviewed On: 3rd June 2013 Would Recommend?:
We stayed in a two bedroom apartment (#430)for a week. We checked in and checked out on a weekend so understandably there was not much by way of customer service. There was no blow dryer in the apartment and when I requested one, it was readily agreed that I should have one but the manager did not have time to buy one for me so we agreed that I would go get one and he would pay me back later. Very sensible but this is indicative of the level of service.

The apartment was spacious and generally acceptable, but I can count a few things that were literally broken: the towel rack in the bathroom, lid of a saucepan, the woodframe of the fridge door. Cutlery pieces were not all from one set, but an assortment of various styles....

Location is very good, being close to the supermarket, tube station, bus stop, cycle hire. Shopping a little further away but still very accessible. Our apartment faces the open train track but was a but noisy.

All in all, the apartment was adequate but not more.

Overall Score: Overall Rating Of 10.0 10.0/10
Range of facilities: Range of facilities Rating Of 10 10
Location: Location Rating Of 10 10
Customer service: Customer service Rating Of 10 10
Cleanliness & comfort: Cleanliness & comfort Rating Of 10 10
Value for money: Value for money Rating Of 10 10
Reviewed On: 26th May 2013 Would Recommend?:
The apartment was clean and very well located, close to: subway station, bus stations, supermarkets, restaurants, Kensington Gardens/Hyde Park, museums.

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 15th April 2013 Would Recommend?:
One big problem that was brought to the attention of the staff was our windows didnt not close properly and we were freezing and there were no directions on how to operate the oven or laundry. Very frustrating. Other than that it was good

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 9th April 2013 Would Recommend?:
Overall, this was very good experience. Items that need being addressed: the key collection procedure was suddenly changed and I did not know about this. So, this, was a nervous situation when at almost 10pm you find the collection point closed. This was successfully resolved within minutes. The other one was related to consumables for dishwasher - there was one tab and once spent, was never replenished. Not a big deal, we have come to see London, not to wash dishes..

Overall Score: Overall Rating Of 2.4 2.4/10
Range of facilities: Range of facilities Rating Of 3 3
Location: Location Rating Of 6 6
Customer service: Customer service Rating Of 1 1
Cleanliness & comfort: Cleanliness & comfort Rating Of 1 1
Value for money: Value for money Rating Of 1 1
Reviewed On: 25th February 2013 Would Recommend?:
No comments were left

Overall Score: Overall Rating Of 7.2 7.2/10
Range of facilities: Range of facilities Rating Of 8 8
Location: Location Rating Of 8 8
Customer service: Customer service Rating Of 8 8
Cleanliness & comfort: Cleanliness & comfort Rating Of 4 4
Value for money: Value for money Rating Of 8 8
Reviewed On: 10th November 2012 Would Recommend?:
Everything was great - location, facilities,staff - the flat was just a little bit grubby! Stains on bedspreads, carpet could do with a clean that sort of thing. Very thin towels provided for 5 adults!!

Overall Score: Overall Rating Of 7.2 7.2/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 8 8
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 4th November 2012 Would Recommend?:
Overall very good. However, could have done with some better instructions for the heating (the flat was very cold on arrival) and also a can opener.

Overall Score: Overall Rating Of 9.2 9.2/10
Range of facilities: Range of facilities Rating Of 10 10
Location: Location Rating Of 10 10
Customer service: Customer service Rating Of 6 6
Cleanliness & comfort: Cleanliness & comfort Rating Of 10 10
Value for money: Value for money Rating Of 10 10
Reviewed On: 20th October 2012 Would Recommend?:
IT WAS A VERY-VERY WONDERFUL STAY FOR US AT THE APARTMENT AND GREAT TIME IN LONDON....NOTHING TO COMPLAINT ABOUT EXCEPT IT IS SLIGHTLY HIDDEN AND HARD FOR THE CAB DRIVER TO NOTICE!! REALLY A SHORT DISTANCE TO CENTRAL LONDON AND JUST DRIVE AWAY TO HEATHROW....WOULD REALLY COMEBACK AND STAY THERE!!

Overall Score: Overall Rating Of 7.4 7.4/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 9 9
Customer service: Customer service Rating Of 8 8
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 6 6
Reviewed On: 17th September 2012 Would Recommend?:
We loved the position of the apartment being close to Glouster Rd, Kensingon, Earls Court and Knightsbridge. Customer service was great and curtious.
A few items were missing in the apartment initially, but were provided later. The only on-going issues were damaged window curtain and limited quantity of hot water for shower.

Overall Score: Overall Rating Of 5.2 5.2/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 8 8
Customer service: Customer service Rating Of 3 3
Cleanliness & comfort: Cleanliness & comfort Rating Of 3 3
Value for money: Value for money Rating Of 5 5
Reviewed On: 1st September 2012 Would Recommend?:
The flat was very dirty. Finger prints all over the sofas, all the kitchen stuff ....I contacted the houskeeping early morning on Sat, they sent soembody at 8pm to check the flat. The day after 3 ladies showed up to clean, the 3 of them did a bot of hoovering and polished the bedsides tables and left after 10 min!!!
Called the housekeeping again for the broken DVD player 3 times, they kept psomissing that they would send somebody straight away, we never saw anybody!
The carpet was absolutley horrible, and dirtym the bin in the kitchen was so dirty every time we opened it, it would fill the kitchen with a horrible smell.
Cutleries and the dishes in the kitchen are old, broken and dirty.
Absolut mess!
very disappointing!

Overall Score: Overall Rating Of 7.0 7.0/10
Range of facilities: Range of facilities Rating Of 7 7
Location: Location Rating Of 7 7
Customer service: Customer service Rating Of 7 7
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 25th July 2012 Would Recommend?:
No comments were left

Overall Score: Overall Rating Of 8.0 8.0/10
Range of facilities: Range of facilities Rating Of 8 8
Location: Location Rating Of 9 9
Customer service: Customer service Rating Of 9 9
Cleanliness & comfort: Cleanliness & comfort Rating Of 7 7
Value for money: Value for money Rating Of 7 7
Reviewed On: 17th July 2012 Would Recommend?:
Excellent apartment for a family with teenagers.. so central. very comfortable.