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Customer Rating:
8.3 / 10
(out of 15 reviews)
8.3 / 10
(out of 15 reviews)
Dolphin House Apartments
Address: Dolphin Square, Chichester Street, SW1V 3LX
Nearest Underground: Pimlico
Minimum Stay: 1 Night
Rates From: £95.00 per night
Ideally situated for sightseeing or shopping alike, these apartments are within easy reach of many of London’s top attractions such as Westminster Abbey, The Houses of Parliament and the National Gallery. With underground links from the nearby Pimlico station Oxford Street shopping is accessible within minutes as well as everything the West End has to offer.Dolphin House Apartments offer all the facilities you would expect from a hotel with the extra flexibility of having your own kitchen amenities. Boasting on-site leisure facilities, bars and restaurants these luxurious serviced apartments offer a great option for your family break.
Check Rates & Availability
General Facilities
- 24 Hour Reception
- Airport Transfers
- Bar
- Car Parking+
- Concierge
- Gym/Leisure Facility
- Laundry Room On Site (Complimentary use of washers and dryers)
- Laundry Service+
- Lifts
- Linen Change
- Maid Service/Housekeeping
- Restaurant
- Secure Entry System
Apartment Facilities
- Baby Cots Available
- Bathroom Products
- Dining Table and Chairs
- DVD Player
- Electric Fans on Request
- Electric Hob/Oven (On request)
- Full Kitchen
- Full PC Facilities
- Hairdryer
- High Chairs Available
- In-room Safe
- Internet Access+
- Internet Access through TV
- Ironing Facilities
- Kitchenette
- Microwave
- Pamper Pack (Includes bathrobe and slippers -additional cost)
- Refrigerator
- Telephone
- TV
- Voicemail
- Work Desks
Business Facilities
- Fax Facilities
- Secretarial Services
Apartment Types
Sleeps: 2
Bathrooms: 1
Studio Apartment
This apartment has a combined living and sleeping area with a king-sized bed that can be easily converted into two twin beds.
Sleeps: 2
Bathrooms: 1
One Bedroom Apartment
Suitable for one or two people, this apartment has one bedroom with a king-sized bed that can be easily converted into two twin beds.
Sleeps: 2
Bathrooms: 1
One Bedroom Deluxe Apartment
Slightly larger than the standard One Bedroom Apartment, this apartment has one bedroom with a king-sized bed that can be easily converted into two twin beds.
Sleeps: 4
Bathrooms: 1
Two Bedroom One Bathroom Apartment
This apartment is equipped with two king-sized beds that can be easily converted into twin beds, and can sleep up to four people.
Sleeps: 4
Bathrooms: 2
Two Bedroom Two Bathroom Apartment
Suitable for up to four people, this apartment is equipped with two king-sized beds that can be easily converted into twin beds, and has two bathrooms.
Sleeps: 4
Bathrooms: 2
Two Bedroom Two Bathroom Apartment - Special Offer
Suitable for up to four people, this apartment is equipped with two king-sized beds that can be easily converted into twin beds, and has two bathrooms.
Sleeps: 6
Bathrooms: 3
Three Bedroom Apartment
Suitable for up to six people, this apartment has three bedrooms with king-sized beds that can be easily converted into twin beds, and three bathrooms.
Locality and Attractions
Dolphin House Apartments are situated in the heart of central London and boasts easy access to many of the city’s top attractions such as Westminster Abbey, The Houses of Parliament, Buckingham Palace and many more.
Travel Information
The nearest underground station is Pimlico which gives access to the Victoria line.
Additional Information
- Baby Cots: On request, subject to availability
- Car Parking: On request
- Fax Facilities: Available at reception
- Internet Access: Wireless
- Full Kitchen: In some apartments
- High Chairs: On request
- Kitchenette: In some apartments
- Linen Change: Twice weekly
- Maid Service/Housekeeping: Daily for guests staying 1 - 6 nights, twice weekly for guests staying 7 nights or more
- Secretarial Services: Available at reception
- Security: CCTV
- Washing Machine: On request
Check in is from 15:00:00 and check out is before 11:00:00
Payment Terms & Conditions
The payment terms and cancellation policy for your booking will vary depending on the apartment and pricing structure you choose.
You can view the applicable terms by clicking the link in the column "Rate Type" which appears in the search results box further
up this page. There is also a link on the next page (the booking form).
Cards Accepted
-
American Express
-
Diners Club
-
Maestro
-
Mastercard
-
Visa
-
Visa Debit
Average Customer Rating
8.3 / 10
Based on 15 reviews
Overall Customer Rating for Dolphin House Apartments
Range of facilities:
8.6
8.6
Location:
8.6
8.6
Customer service:
8.0
8.0
Cleanliness & comfort:
8.3
8.3
Value for money:
7.9
7.9
Recommended:
14 
1 
1
Overall Score:
8.0
8.0
Range of facilities:
8
8
Location:
9
9
Customer service:
7
7
Cleanliness & comfort:
8
8
Value for money:
8
8
Reviewed On: 3rd May 2011
Would Recommend?:
There were some relatively minor plumbing issues; sink leaked onto floor from underneath and the shower head leaked so that a stream of water sprayed out onto the toilet and floor next to the tub creating quite a puddle each time the shower was used. This was remedied by piling laying towels over the toilet and on the floor next to the shower. It created more of an inconvenience for the cleaner (and more laundry). Overall, the location is quite convenient and the stay was pleasant.
Overall Score:
9.2
9.2
Range of facilities:
10
10
Location:
8
8
Customer service:
9
9
Cleanliness & comfort:
10
10
Value for money:
9
9
Reviewed On: 21st April 2011
Would Recommend?:
a bit noisy on the side facing the school and road
i had trouble convincing the staff the phone was not accepting 0800 numbers. which took 2 days. However, once the problem was recognised they were good.
i had trouble convincing the staff the phone was not accepting 0800 numbers. which took 2 days. However, once the problem was recognised they were good.
Overall Score:
8.8
8.8
Range of facilities:
9
9
Location:
10
10
Customer service:
8
8
Cleanliness & comfort:
9
9
Value for money:
8
8
Reviewed On: 14th April 2011
Would Recommend?:
Appartment was great; clean, comfortable and perfect location. Lovely beds, quiet, warm and good showers. Really needs teatowels/dishcloth in kitchen, maybe this was an oversight. Otherwise perfect.
Overall Score:
8.6
8.6
Range of facilities:
9
9
Location:
9
9
Customer service:
9
9
Cleanliness & comfort:
9
9
Value for money:
7
7
Reviewed On: 7th April 2011
Would Recommend?:
No comments were left
Overall Score:
7.6
7.6
Range of facilities:
9
9
Location:
9
9
Customer service:
4
4
Cleanliness & comfort:
9
9
Value for money:
7
7
Reviewed On: 8th February 2011
Would Recommend?:
No comments were left
Overall Score:
7.0
7.0
Range of facilities:
9
9
Location:
9
9
Customer service:
5
5
Cleanliness & comfort:
5
5
Value for money:
7
7
Reviewed On: 8th January 2011
Would Recommend?:
They are beautiful concept and apartments but with some unfortunate aspects very easy to improve:
- maintenance is lamentable (burned out lights, wc tank does not work, ..)
- No temperature control systems and sometimes reaches about 40 º C, ...
- in the elevator you are often papers scattered on the floor, ...
- breakfast service is just a joke ... slow, clumsy, poor, ...they ask you your room number four or five times,...then you have to sign the bill,...everything is clumsy and slow,...
- the recepcionist does not reach beyond "I do not know ",...
- they aim to collect 5 € to introduce your own DVD in your DVD player, ...
Really a pity,...a very good concept in the wrong hands,...tipically in british services,...
I hope they change this stupid management because the apartments are cool,...
- maintenance is lamentable (burned out lights, wc tank does not work, ..)
- No temperature control systems and sometimes reaches about 40 º C, ...
- in the elevator you are often papers scattered on the floor, ...
- breakfast service is just a joke ... slow, clumsy, poor, ...they ask you your room number four or five times,...then you have to sign the bill,...everything is clumsy and slow,...
- the recepcionist does not reach beyond "I do not know ",...
- they aim to collect 5 € to introduce your own DVD in your DVD player, ...
Really a pity,...a very good concept in the wrong hands,...tipically in british services,...
I hope they change this stupid management because the apartments are cool,...
Overall Score:
9.2
9.2
Range of facilities:
9
9
Location:
9
9
Customer service:
9
9
Cleanliness & comfort:
9
9
Value for money:
10
10
Reviewed On: 20th December 2010
Would Recommend?:
No comments were left
Overall Score:
9.2
9.2
Range of facilities:
9
9
Location:
7
7
Customer service:
10
10
Cleanliness & comfort:
10
10
Value for money:
10
10
Reviewed On: 15th December 2010
Would Recommend?:
The main idea behind our visit was to have a family vacation with our grown children.
The Dolphin House apartment provided us on one hand the privacy we needed, with a room for us and another for the children on the other hand we spent time together in the living room, having breakfast or dinner together.
The facilities at the DH are high class. We used the gym and the restaurant.
It was really like home away from home.
The Dolphin House apartment provided us on one hand the privacy we needed, with a room for us and another for the children on the other hand we spent time together in the living room, having breakfast or dinner together.
The facilities at the DH are high class. We used the gym and the restaurant.
It was really like home away from home.
Overall Score:
9.2
9.2
Range of facilities:
9
9
Location:
8
8
Customer service:
9
9
Cleanliness & comfort:
10
10
Value for money:
10
10
Reviewed On: 6th October 2010
Would Recommend?:
We were upgrade to a the luxe apartment and it was fantastic. Clean, spacious and very stalish. I'm a regular swimmer and the fact of being able to enjoy such a good pool and gym every day at my location made my stay very very satisfactory.
Overall Score:
8.4
8.4
Range of facilities:
9
9
Location:
7
7
Customer service:
10
10
Cleanliness & comfort:
7
7
Value for money:
9
9
Reviewed On: 8th September 2010
Would Recommend?:
The apartment we stayed in (622) was great - not exactly designer furnishings but lots of space and extremely good value for the price. The in-house fitness centre and pool was also impressive, and the hotel was well located and only a couple minutes walk to Pimlico tube station.
The only negative was that the apartment bedroom was located between the two main lift shafts and if you are a light sleeper the noise was annoyingly audible from early hours of the morning until well after mid-night !
The only negative was that the apartment bedroom was located between the two main lift shafts and if you are a light sleeper the noise was annoyingly audible from early hours of the morning until well after mid-night !
Overall Score:
8.6
8.6
Range of facilities:
8
8
Location:
9
9
Customer service:
8
8
Cleanliness & comfort:
10
10
Value for money:
8
8
Reviewed On: 29th June 2010
Would Recommend?:
No comments were left
Overall Score:
7.8
7.8
Range of facilities:
8
8
Location:
10
10
Customer service:
7
7
Cleanliness & comfort:
7
7
Value for money:
7
7
Reviewed On: 18th June 2010
Would Recommend?:
Other than the kitchecn lacking in linen---teacloths and dishcloths-----it's not easy to do the dishes with just one's hands------and even though there was one teacloth it didn't get changed. The bedrooms were serviced every day but the Living room and the kitchen were not touched. Maybe a dishwasher would have given us a clue that the dishes were not to be cleared.
The check-in staff were wonderful and the location was splendid.
The check-in staff were wonderful and the location was splendid.
Overall Score:
7.6
7.6
Range of facilities:
8
8
Location:
8
8
Customer service:
8
8
Cleanliness & comfort:
7
7
Value for money:
7
7
Reviewed On: 15th February 2010
Would Recommend?:
We stayed in a 2 bedroom 2 bathroom apartment for 9 nights during Feb 2010. Positive points:
The apt was very spacious with plenty of closet space. Ours was facing the inside courtyard so it was nice and quiet.
Generally the apt and common areas were quite clean.
Beds were very comfortable. Kitchen was well equipped.
Location was very convenient, just a short bus rides takes you all the way to Victoria and then you can connect to other buses/tube to other parts of London. Alternatively, the grocery/pharmacy on the property is more than adequate for all your short term needs.
Staff was very friendly and helpful at the reception in general. The only complaint was on the first day after checking in, we were pointed in the wrong direction to our room and we were not offered any porter service to help with our luggage. After struggling for a while, finally a porter offered to help us and brought us to the correct wing of the building and to our room.
Negative points:
Housekeeping and cleaniness for the room was not quite up to par...we had dropped a tissue under one of the dining chairs and for the next 3 days, the tissue remained under the chair untouched.
Parts of the room need repainting, carpet needs to be steamed cleaned. One of the bathrooms, the side panel on the bath tub was falling off and although housekeeping did try to come and fix it, they just patched it up by sticking some sealant to the side which did not solve the problem.
There should have been a more detailed instruction packet inside the room to instruct us on how everything works. The old Dell computer was not user friendly at all. We had no idea how to retrieve our messages from the phone etc.
On the whole, it was a pleasant stay and we would recommend others to stay at the dolphin house.
The apt was very spacious with plenty of closet space. Ours was facing the inside courtyard so it was nice and quiet.
Generally the apt and common areas were quite clean.
Beds were very comfortable. Kitchen was well equipped.
Location was very convenient, just a short bus rides takes you all the way to Victoria and then you can connect to other buses/tube to other parts of London. Alternatively, the grocery/pharmacy on the property is more than adequate for all your short term needs.
Staff was very friendly and helpful at the reception in general. The only complaint was on the first day after checking in, we were pointed in the wrong direction to our room and we were not offered any porter service to help with our luggage. After struggling for a while, finally a porter offered to help us and brought us to the correct wing of the building and to our room.
Negative points:
Housekeeping and cleaniness for the room was not quite up to par...we had dropped a tissue under one of the dining chairs and for the next 3 days, the tissue remained under the chair untouched.
Parts of the room need repainting, carpet needs to be steamed cleaned. One of the bathrooms, the side panel on the bath tub was falling off and although housekeeping did try to come and fix it, they just patched it up by sticking some sealant to the side which did not solve the problem.
There should have been a more detailed instruction packet inside the room to instruct us on how everything works. The old Dell computer was not user friendly at all. We had no idea how to retrieve our messages from the phone etc.
On the whole, it was a pleasant stay and we would recommend others to stay at the dolphin house.
Overall Score:
9.6
9.6
Range of facilities:
10
10
Location:
10
10
Customer service:
10
10
Cleanliness & comfort:
10
10
Value for money:
8
8
Reviewed On: 10th January 2010
Would Recommend?:
No comments were left
Overall Score:
5.4
5.4
Range of facilities:
5
5
Location:
7
7
Customer service:
7
7
Cleanliness & comfort:
5
5
Value for money:
3
3
Reviewed On: 28th December 2009
Would Recommend?:
the apartments have recently been decorated and some work is still continuing. The work that has been done, is minimal and is really just a touch up. Televisions poor and only one in appartment was digital, meaning quality and number of stations on ohters very poor. No mircowave in appartment, had a hairdryer but no plug in bedroom to use it. Bathroom needed good clean and dispite being decorated was already in need of maintainence. No info on equipment in the appartment or what you could find in the surrounding area. More for working people, needing a base through the week rather than holiday makers. Wouldn't go again.